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Returns Policy

We want to satisfy our customers. If we can’t do that, you can return certain products, but with limitations.

We describe our Returns Policy below. It covers all aspects of what you  can return, when you can return, and how the returns process works.  ItGresa‘s Returns Policy applies to all products around the world, except where it’s contravened by laws in country, in which case all local country laws shall apply.



Services aren’t returnable or refundable. Each service is custom and executed only for a particular customer. Services include, but aren’t limited to: Website Design, SEO improvements and optimizations, Social Media campaigns, setups, pages, links, blogs, articles, advertising campaigns, awareness campaigns, marketing, sales campaigns, and e-commerce. This list of services isn’t exhaustive and will also change as the business changes.

Some services, including, but not limited to, website maintenance and hosting, are billable and payable in advance. Returns of such products and all subscription products are not allowed. ItGresa does not offer prorated refunds for unused subscription periods.

See also our terms and conditions of sale for services.


Digital Products

Digital products, including, but not limited to, software, images, designs, and all other virtual and digital products are not returnable and are not refundable unless defective.

See also our terms and conditions of sale for Digital Products.



Any product to be returned must meet the following conditions:

  • They must be new, in original packaging, with all accessories.
  • You bought them from ItGresa and can provide documentation that you did.
  • You’re the original purchaser.
  • You must submit an RMA request to ItGresa within 30 days of sale.
  • Product that is listed as “not returnable,” “end of sale,” “no returns or exchanges” or other, similar designator may not be returned unless received defective or damaged.
  • Product shipping costs are not refundable.

We must receive the returned product within 30 days of sale.

Buyer is responsible for all shipping, tariffs, and other costs of returning product to ItGresa.

You must include the RMA number with the shipment.

See also our terms and conditions of sale for products.


Refund Payments

We will issue refunds within 6-8 weeks of physical receipt of the RMA at ItGresa.

We will issue refunds in the same payment medium as the purchase.